Privacy policy

Who manages your data

Your data is managed by Salon SAN, at Zrenjaninski put 38v, Krnjača, Belgrade. For any question about your data you can reach us by phone or in person at the salon.

What data we collect

• Your name and phone number when you book an appointment or send us a message through the site.
• The content of the message you send through the contact form.
• Appointment details: the service, the time, and the person who serves you.
• The rating and comment you leave after a treatment, tied to that appointment.

Why we collect it

• To book, move, or cancel an appointment.
• To get back to you when you ask for a call or information.
• To send an appointment confirmation and a reminder.
• To follow service quality per staff member, based on your rating.

Legal basis

We process your data to carry out your request for an appointment or a call, on the basis of your consent and our legitimate interest in running the salon and keeping our service quality, in line with the Personal Data Protection Act.

How long we keep it

We keep your data only as long as we need it for the purposes above, and no longer than while you are a client of the salon. When it is no longer needed, we delete it or make it anonymous.

Who has access

Only the salon's staff and the team that maintains this system have access to your data. For scheduling we use Sredi Me and Buker, the salon's calendar, so appointment data also lives there. Messages are sent through a messaging account that belongs to the salon. We do not sell your data or share it for marketing.

Cookies

The site uses only necessary cookies. One remembers the language you chose. We do not use cookies for tracking or advertising.

Your rights

You have the right to see what data we hold about you, to correct or delete it, to restrict its processing, and to receive a copy of your data. To exercise any of these rights, get in touch with us.

If you believe we are not processing your data correctly, you can contact the Commissioner for Information of Public Importance and Personal Data Protection.